Terms of service
Overview
This website is operated by Caprice Affiliates LTD. Throughout the site, the terms "we", "us", and "our" refer to Caprice Affiliates LTD. We offer this website, including all information, tools, and services available from it, to you — the user — conditioned on your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms and conditions (the "Terms of Service" or "Terms"), including the additional policies referenced here or linked from the site. These Terms apply to every user of the site, including browsers, customers, merchants, and contributors of content. Please read them carefully before using the site. If you do not agree to all of these Terms, you may not access the website or use any service.
We may update, change, or replace any part of these Terms at any time by posting the revised version on this page. It is your responsibility to check this page periodically. Your continued use of the site after changes are posted means you accept those changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
Section 1 — Online store terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use this site. You may not use our products for any unlawful or unauthorised purpose, and you may not violate any laws in your jurisdiction (including copyright laws) when using the Service. You must not transmit any malware or destructive code. Breaking any of these Terms will result in immediate termination of your access to the Service.
Section 2 — General conditions
We reserve the right to refuse service to anyone, for any reason, at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve transmission over various networks and changes to meet technical requirements; payment card information is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission. Section headings are for convenience only.
Section 3 — Accuracy and completeness of information
We are not responsible if information on this site is not accurate, complete, or current. Site material is provided for general information only and should not be your sole basis for decisions without consulting more authoritative sources. Any reliance on the material is at your own risk. The site may contain historical information that is not current; we may change the site's contents at any time but have no obligation to update any information.
Section 4 — Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable to you or any third party for any price change, modification, suspension, or discontinuance of the Service.
Section 5 — Products and services
Certain products or services may be available exclusively online. They may have limited quantities and are subject to return or exchange only under our Return & Refund Policy. We have made every effort to display product colours and images accurately, but we cannot guarantee your screen will display them accurately. We reserve the right to limit sales of any product or service to any person, region, or jurisdiction, and to limit quantities, on a case-by-case basis. All product descriptions and prices may change at any time without notice, at our sole discretion. We do not warrant that any product, service, or information you obtain will meet your expectations.
Section 6 — Accuracy of billing and account information
We reserve the right to refuse any order. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed using the same account, payment card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of purchase. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update that information (including email and payment details) so we can complete your transactions and contact you as needed. For more detail, see our Return & Refund Policy.
Section 7 — Disputes, chargebacks, and resolution
We are committed to resolving every order issue directly and quickly. If you have a problem with an order, you agree to contact us at support@balerro.com and give us a reasonable opportunity to resolve it before initiating a chargeback or payment dispute with your bank or card provider.
You acknowledge that:
Our published processing and delivery windows (see Shipping Information) are part of your purchase, and an order is not "missing" or "not received" until those windows, plus any customs or carrier delays, have passed.
Opening a payment dispute places the related order on hold and may prevent us from releasing, re-shipping, or refunding it while the dispute is open.
Disputes filed without first contacting us, or disputes that contradict the policies you accepted at checkout, may be contested by us using order, delivery, and communication records.
Nothing in this section removes any rights you have under applicable consumer-protection law or your card network's rules; it sets out the order in which we ask you to work with us so issues can be fixed in the fastest way.
Section 8 — Optional tools and third-party links
We may give you access to third-party tools that we neither monitor nor control. They are provided "as is" and "as available" without warranties of any kind, and your use of them is at your own risk. Our site may also include content, products, and links from third parties. We are not responsible for examining or evaluating third-party content, and we are not liable for any harm related to your use of third-party goods, services, or websites. Please review third parties' own policies before transacting with them.
Section 9 — User comments and submissions
If you send us comments, ideas, suggestions, or other materials — whether requested or not — you agree that we may edit, copy, publish, distribute, and otherwise use them in any medium without restriction. We are under no obligation to keep them confidential, to pay compensation, or to respond. You agree your submissions will not violate any third party's rights, will not be unlawful, abusive, or obscene, and will not contain malware. You are solely responsible for any comments you make and their accuracy.
Section 10 — Errors, inaccuracies, and omissions
Occasionally there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice — including after you have submitted your order. We undertake no obligation to update or clarify information except as required by law.
Section 11 — Prohibited uses
In addition to other prohibitions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, or laws; (d) to infringe our or others' intellectual property; (e) to harass, abuse, harm, defame, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit malware; (h) to collect or track others' personal information; (i) to spam, phish, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We may terminate your use of the Service for violating any prohibited use.
Section 12 — Disclaimer of warranties; limitation of liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from it will be accurate or reliable. The Service and all products delivered through it are provided "as is" and "as available" without representation, warranties, or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, except as expressly stated by us.
To the maximum extent permitted by law, in no case shall Caprice Affiliates LTD, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of the Service or any product obtained through it. Where a jurisdiction does not allow such limitations, our liability is limited to the maximum extent permitted by law.
Section 13 — Indemnification
You agree to indemnify, defend, and hold harmless Caprice Affiliates LTD and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party arising out of your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.
Section 14 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision is still enforceable to the fullest extent permitted by law, and the unenforceable portion is severed without affecting the validity of the remaining provisions.
Section 15 — Termination
Obligations and liabilities incurred before the termination date survive termination. These Terms are effective until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If we judge, or suspect, that you have failed to comply with any provision, we may terminate the agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.
Section 16 — Entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver. These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements. Any ambiguities are not to be construed against the drafting party.
Section 17 — Governing law
These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of Bulgaria, without regard to its conflict-of-law rules.
Section 18 — Changes to these Terms
You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of them by posting changes to our website. Your continued use of the site after changes are posted constitutes acceptance of those changes.
Section 19 — Contact information
Questions about these Terms of Service can be sent to support@balerro.com.
Our company details:
Company: Caprice Affiliates LTD
Email: support@balerro.com
Last updated: 01.03.2026